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Shipping Policy
Effective Date: July 1, 2026
Welcome to phoneprosstore.com, operated by PHONE PROS INC. (“we,” “us,” or “our”). We are dedicated to delivering your orders quickly, safely, and efficiently. This Shipping Policy details our shipping procedures, delivery timelines, costs, and terms to ensure a transparent shopping experience.
By placing an order on our Site, you agree to the terms and conditions outlined below.
1. ORDER PROCESSING TIMELINES
We understand you want your items as fast as possible. Our fulfillment team processes orders carefully and efficiently:
- Standard Processing Time: All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and statutory holidays) after payment verification.
- Order Cut-Off Time: Orders placed before 2:00 PM EST will begin processing the same business day. Orders placed after 2:00 PM EST, or during weekends and holidays, will begin processing on the next available business day.
- Peak Season Adjustments: During high-volume periods (such as Black Friday, Cyber Monday, and regional holidays), processing times may extend to 3 to 5 business days. We appreciate your patience during these busy times.
2. DOMESTIC SHIPPING WITHIN CANADA
We ship nationwide across Canada from our facility in Mississauga, Ontario. We partner with reliable carriers, including Canada Post, FedEx, and UPS, to offer the following domestic shipping options:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3 to 7 Business Days | Calculated at Checkout / Free over $100 |
| Express Shipping | 1 to 3 Business Days | Calculated at Checkout |
Please note that delivery times to remote areas, northern territories, and rural routes may require additional transit days.
3. INTERNATIONAL SHIPPING
PHONE PROS INC. proudly services international customers, including those in the United States and select global regions.
- Delivery Windows: International shipping times generally range from 7 to 21 business days, depending on the destination country and the selected courier service.
- Customs, Duties, and Taxes: International orders may be subject to local import duties, taxes (such as VAT or GST), and customs clearance fees levied by the destination country.
- Customer Responsibility: All additional customs charges, duties, and taxes are the sole responsibility of the customer. PHONE PROS INC. has no control over these fees and cannot predict their cost. We recommend contacting your local customs office for specific details before purchasing.
- Customs Delays: We are not responsible for delivery delays caused by foreign customs clearance procedures.
4. SHIPPING RATES AND FEES
Shipping rates are calculated dynamically at the checkout page based on the total weight of the package, dimensions, and the final delivery address destination.
- Free Shipping: We offer free standard shipping on domestic Canadian orders that exceed a total value of $100 CAD (before taxes and after discounts).
- Shipping Fee Adjustments: Shipping fees are non-refundable once an item has left our physical facility, even if the order is later returned or canceled by the user.
5. TRACKING YOUR SHIPMENT
Transparency is highly important to us. Every order shipped from our facility includes tracking information.
- Tracking Confirmation: Once your package is handed over to the carrier, a shipping confirmation email will automatically be sent to the email address provided during checkout (e.g., stardus@phoneprosstore.com).
- How to Track: This email will contain your unique tracking number and a direct link to the carrier’s tracking portal. Please allow up to 24 hours for the carrier to update the initial tracking scans.
6. DELIVERY ISSUES AND UNCLAIMED PACKAGES
Incorrect Shipping Address
The customer is responsible for ensuring that the shipping address entered at checkout is completely accurate and complete. If a package cannot be delivered due to an incorrect address provided by the customer, or if it is marked “Return to Sender,” the customer will be responsible for paying the additional shipping costs to resend the package.
Lost, Stolen, or Damaged Shipments
- Damaged Packages: If your package arrives physically damaged, please document the damage with photos immediately and contact our customer service within 48 hours of delivery.
- Lost Shipments: If your tracking information states that your package has been delivered, but you have not received it, please check with neighbors, building management, and your local postal depot first. If it remains missing, contact us within 7 days, and we will initiate an official investigation with the carrier.
7. CONTACT US
For any logistics inquiries, delivery updates, or shipping-related support, please reach out to our customer care team:
- Company Name: PHONE PROS INC.
- Website: phoneprosstore.com
- Contact Email: stardus@phoneprosstore.com
- Mailing Address: UNIT1C24 7215 GOREWAY DRIVE, Mississauga ON L4T 0B4, Canada
- Contact Phone: +(1)905 6738531