Refund and Returns Policy

Effective Date: July 1, 2026

Thank you for shopping at phoneprosstore.com, operated by PHONE PROS INC. (“we,” “us,” or “our”). We value your business and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue through our structured return and exchange process.

By making a purchase on our Site, you agree to the terms of this Refund and Returns Policy.

1. ABSOLUTE “NO RETURN, NO REFUND” POLICY (STRICTLY NO REFUNDS WITHOUT RETURN)

To protect our business and maintain fair commerce standards, PHONE PROS INC. enforces a strict policy regarding product returns:

No “Refund-Only” Processing: Under no circumstances do we issue a refund, partial refund, or store credit for an item that remains in the customer’s possession.
Physical Return Mandatory: To be eligible for a refund, replacement, or store credit, the physical item must be successfully shipped back, received, and thoroughly inspected by our warehouse team.
No Exceptions: This rule applies universally to all orders, including claims of items being “not as described,” “defective,” “damaged,” or “no longer wanted.” If you do not return the physical item, no financial compensation or replacement will be provided.

2. RETURN ELIGIBILITY WINDOW AND CONDITIONS

We offer a 30-day return policy, meaning you have 30 calendar days from the date you received your item to request a physical return.

To qualify for a successful return and subsequent refund/exchange, the item must meet the following criteria:

Original Condition: The item must be unused, unaltered, and in the exact same condition that you received it.
Original Packaging: The item must be returned in its original, undamaged retail packaging, including all original boxes, manuals, warranty cards, cables, and accessories.
Proof of Purchase: A valid receipt, order number, or invoice from phoneprosstore.com must be included with the return package.

Non-Returnable Items: Sale items, gift cards, customized products, and items damaged through customer misuse or negligence cannot be returned or refunded.

3. THE RETURN PROCESS

To initiate a return, you must strictly follow these steps:

Contact Support: Email our customer service team at stardus@phoneprosstore.com or call us at +(1)905 6738531 within 30 days of delivery. Provide your order number and the reason for the return.
Receive Authorization: If your request meets our criteria, we will issue a Return Merchandise Authorization (RMA) number and provide our return shipping address. Do not send items back without an RMA number; unauthorized packages will be rejected.
Pack and Ship: Securely pack the item in its original packaging. You must write the RMA number clearly on the outside of the box.

Return Shipping Costs

Customer Responsibility: Customers are responsible for paying all shipping costs for returning items due to buyer’s remorse, incorrect sizing, or change of mind. Shipping costs are non-refundable.
Defective or Wrong Items: If the return is due to our error (e.g., we sent the wrong product or a verified defective unit), we will provide a pre-paid shipping label. However, the physical item must still be returned before any refund or exchange is finalized.
Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not liable for packages lost in transit.

4. INSPECTION AND REFUND TIMELINES

Once your return package arrives at our physical facility, it will undergo a thorough quality control inspection:

Inspection Stage: Upon receiving the physical item, we will inspect it within 3 to 5 business days to verify its condition, completeness, and eligibility.
Approval/Rejection Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on its condition.
Refund Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal).
Banking Timelines: Please note that it may take an additional 5 to 10 business days for your bank or credit card company to post the refund to your account.

5. CONTACT INFORMATION

For any questions, return inquiries, or to request a Return Merchandise Authorization (RMA), please contact us directly using the details below:

Company Name: PHONE PROS INC.
Website: phoneprosstore.com
Contact Email: stardus@phoneprosstore.com
Mailing Address: UNIT1C24 7215 GOREWAY DRIVE, Mississauga ON L4T 0B4, Canada
Contact Phone: +(1)905 6738531