Privacy Policy – PHONE PROS

Effective Date: July 1, 2026

PHONE PROS INC. (“we,” “us,” or “our”) operates the e-commerce website www.phoneprosstore.com (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our products, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a specific consumer or device (“personal information”). We collect this information from various sources, as detailed below.

Personal Information You Provide Voluntarily

We collect personal information that you knowingly choose to disclose to us. This occurs when you register on the Site, place an order, subscribe to our newsletter, or communicate with us. This information includes:

Identifiers: Your full name, shipping address, billing address, email address, and phone number.
Commercial Information: Transaction history, products purchased, items added to your shopping cart, and customer service records.
Financial Information: Payment card numbers, expiration dates, and billing security codes. (Note: All payment data is processed and stored securely by our third-party payment processors; we do not store full credit card numbers on our servers).
Account Credentials: Passwords and similar security information used for account authentication and access.

Information Collected Automatically

When you visit our Site, our servers automatically record certain information sent by your web browser or mobile device. This data helps us optimize your shopping experience and includes:

Device and Usage Data: Your Internet Protocol (IP) address, browser type, operating system, language preferences, referring URLs, pages viewed, time spent on pages, links clicked, and the dates and times of your visits.
Cookies and Tracking Technologies: We use cookies, web beacons, tracking pixels, and similar technologies to collect information about your browsing activity. Cookies are small data files stored on your hard drive or in device memory. They help us remember your preferences, keep your shopping cart intact, and analyze site traffic patterns.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various business and commercial purposes necessary to operate our e-commerce store, including:

Fulfilling Orders: To process transactions, manage payments, arrange shipping, provide order confirmations, and handle returns or exchanges.
Account Management: To create and maintain your customer account, verify your identity, and provide customer support.
Communication: To respond to your inquiries, send administrative updates, notify you about changes to our terms or policies, and provide transactional alerts.
Marketing and Promotions: To send you promotional emails, newsletters, special deals, and targeted advertisements about our products, subject to your right to opt-out.
Improving Our Services: To analyze user behavior, diagnose technical problems, enhance site performance, develop new products, and optimize the overall shopping experience.
Security and Fraud Prevention: To monitor for potential fraud, unauthorized transactions, or illegal activities, ensuring a safe environment for our customers and our business.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information with third parties in the following specific circumstances:

Third-Party Service Providers

We share your information with trusted third-party service providers who perform essential business operations on our behalf. These providers are bound by strict contractual obligations to keep your information confidential and use it solely for the services they provide to us. These services include:

Payment Processing: Secure payment gateways (e.g., Stripe, PayPal) to process your credit card and financial transactions safely.
Order Fulfillment and Shipping: Courier services, postal services, and logistics providers (e.g., Canada Post, FedEx, UPS) to deliver your purchased products to your physical address.
Marketing and Analytics: Email service providers, analytics tools (e.g., Google Analytics), and advertising networks that help us manage our marketing campaigns and understand site performance.
IT and Cloud Hosting: Web hosting providers, database managers, and security infrastructure services that keep our Site running smoothly and securely.

Business Transfers

If we undergo a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of some or all of our assets, your personal information may be transferred or disclosed as part of that business transaction.

Legal Obligations and Safety

We may disclose your information if required to do so by law, subpoena, court order, or government regulation, or if we believe in good faith that such action is necessary to:

Comply with legal processes or law enforcement requests.
Protect and defend the rights, property, or safety of PHONE PROS INC., our customers, or the public.
Prevent or investigate fraud, security breaches, or technical issues.

4. COOKIES AND INTEREST-BASED ADVERTISING

Types of Cookies We Use

Essential Cookies: Necessary for the fundamental operation of the website, such as maintaining your login session and holding items in your cart.
Performance and Analytics Cookies: Help us understand how visitors interact with our Site by collecting anonymous statistical data.
Functional Cookies: Remember your settings, such as language preferences or previous choices, to provide a more personalized experience.
Targeting and Advertising Cookies: Used by third-party advertising partners to deliver relevant ads based on your browsing habits and interests across the web.

Managing Your Cookie Preferences

Most web browsers are set to accept cookies by default. You can modify your browser settings to remove or reject cookies. Please note that disabling cookies may affect the availability and functionality of certain features on our Site, including your ability to complete a purchase.

5. DATA SECURITY AND RETENTION

Data Security Measures

We implement rigorous technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. We utilize Secure Sockets Layer (SSL) encryption technology to safeguard sensitive financial data during transmission.

While we take commercial steps to secure your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling your orders, maintaining your account, resolving disputes, and complying with our legal, accounting, or reporting obligations.

6. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you reside, you may have specific rights regarding your personal information under applicable local laws (such as Canadian privacy laws like PIPEDA, or regional regulations like CCPA/GDPR where applicable). Your rights generally include:

Access and Portability: The right to request copies of the personal information we hold about you and ask for details on how we process it.
Correction: The right to request that we correct inaccurate, outdated, or incomplete personal information.
Deletion: The right to request that we erase your personal information from our systems, subject to certain exceptions required by law (e.g., keeping transaction records for tax purposes).
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email or contacting us directly. You will still receive transactional emails regarding your orders and account status.
Withdrawal of Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 9. We will verify your identity before processing your request to protect your security.

7. CHILDREN’S PRIVACY

Our Site and products are directed to individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13 (or under the age of majority in your jurisdiction). If we learn that we have accidentally collected personal information from a child under 13, we will take immediate steps to delete that information from our servers. If you believe we might have any information from a child under 13, please contact us immediately.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, technological advancements, or legal requirements. When we make updates, we will revise the “Effective Date” at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any modifications indicates your acceptance of the updated Privacy Policy.

9. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please feel free to reach out to us. Our dedicated privacy team is here to assist you.

Company Name: PHONE PROS INC.
Website: www.phoneprosstore.com
Contact Email: stardus@phoneprosstore.com
Mailing Address: UNIT1C24 7215 GOREWAY DRIVE, Mississauga ON L4T 0B4, Canada
Contact Phone: +(1)905 6738531